Mitigating Disruptions from Renovation Activities

In the midst of renovation, the Luxembourg Crematorium tasked us with crafting its communication strategy. Our goal was to effectively convey the disruptions brought on by the renovation works.

Enhance the user experience through intuitive navigation, authentic storytelling and fresh design.

Objectives

  • Inform stakeholders about the renovation
  • Reduce staff workload by proactively addressing public inquiries through an effective information campaign.

Our Work

Our collaboration began with an in-depth analysis of their current situation, enabling us to develop a tailor-made communication strategy.

We introduced an innovative dimension to their online presence, designing an optimised website that enhances the user experience through intuitive navigation, authentic storytelling and fresh design. To communicate effectively about the crematorium’s transformations, we developed a multimedia campaign including targeted ads, press relations and informative videos.
This all-encompassing approach relieved the burden on internal departments by answering questions in advance.